Need UK Delivery
within 24 hours ? Usually no problem, and no
extra charge. For advice
on buying our any of our products, call us 7 days
a week on UK +44 (0)1449 763 120
At old-phones.com we pay a lot of attention to customer satisfaction.
We select our products and plan our services very carefully, and make ourselves
available to talk with customers about their experiences with us. Should
you ever have reason to contact us about your purchase or any other matter,
please do not hesitate to do so - our friendly service team will be glad
to hear from you, and we will do everything we can to help you. If you
wish to read about our easy offline payment options, please click here. Contacting the old-phones.com
service team is very simple:
Despatch and delivery times
||UK +44 (0)1449 763 120
International callers please dial:
+44 800 01 88844
Garling Consulting Ltd
Most products are despatched from our UK warehouse in Stowmarket. Warehouse
manger Shirley (below, on the right) ensures that packages are sent out
on time and Venetta (on the left) will make sure your goods are packed so
that they arrive in perfect condition. Standard delivery time in the UK
is 3-5 days. However, if you need your goods sooner, please give a call
as we are often able to assist.
If you need to return your order to us for any reason, please call us first
to arrange your return. If the goods
we deliver are faulty, or not what you ordered, please advise us within
3 days of receipt. If goods are to be returned for any other reason please
telephone or email us within 14 days to book your return before you send
any product back to us. We will refund your costs of returning the package to
us within the UK, if returning a faulty product.
If the goods are returned for any other reason, including failed delivery,
you will be responsible for the shipping costs - we recommend you use a
recorded delivery service. Our returns policy does not affect your statutory
rights as a consumer. Change of heart returns do not apply to any products
that are specially made to order. more info.
Orders can be cancelled if agreed with us before your package has been consigned
or despatched. Once your package is on its way to you, you can still return
your product to us (see "Returning goods above").